Refund policy
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This policy governs the specific conditions under which a refund or replacement will be issued for customized products.
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Customized Items (Strict Refund Conditions): Refunds or replacements for personalized/customized items will ONLY be granted if the customer receives:
- A physically damaged product on arrival.
- A product with the wrong customization (e.g., incorrect spelling or wrong text applied that differs from the details provided in the order).
- Non-Custom Products: All non-custom products are also treated as Final Sale unless they fall under the Damaged Product condition above.
- Filing a Claim: Claims for damaged products or incorrect customization must be reported with an unboxing video within 48 hours of delivery. Claims without a supporting video will not be processed.
- Refund Processing: Approved refunds will be processed within 5–7 business days and will be transferred to the original payment method.
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Customized Items (Strict Refund Conditions): Refunds or replacements for personalized/customized items will ONLY be granted if the customer receives:
